Privacy
Policy

AtelierFrase is operated by ATELIERFRASE LTD, a company registered in England and Wales under company number 10380247. Our services include personalised wedding invitation design, matching RSVP cards, thank-you cards and coordinated wedding stationery artwork.

We handle personal information in accordance with applicable UK data protection and privacy legislation. Where we determine the purposes and means of processing personal information, we act as the data controller for that information.

The information we collect depends on how you use our website and which design services you request. It may include:

• Contact details, such as your name, email address and telephone number.
• Order details, including the selected service, payment status and transaction reference.
• Wedding information you choose to provide, such as names, event dates, venue details and invitation wording.
• Design preferences, including colour palettes, typography, layouts and revision requests.
• Messages and attachments you send to us when discussing a project.
• Basic technical information, such as browser type, device information and website usage data, where collected through our website tools.

Please provide only information needed to prepare your requested designs. You should obtain permission from other individuals before submitting their personal details to us.

We use personal information for specific business purposes, including:

• Responding to enquiries and providing service information.
• Preparing, personalising and revising your requested designs.
• Processing orders, arranging payment and delivering digital files.
• Confirming project requirements and communicating progress.
• Maintaining order records and responding to service-related questions.
• Maintaining website functionality, preventing misuse and improving the customer experience.
• Meeting applicable legal, accounting and record-keeping obligations.

Depending on the purpose, our lawful basis may be the performance of a contract, taking steps at your request before entering into a contract, compliance with a legal obligation, our legitimate interests or your consent where consent is required.

The names, event details, wording and other content you submit are used to create the wedding stationery you request. Please review all spelling, dates, venue information and wording before approving the final design.

We use the information you provide to prepare proofs, make agreed revisions and supply approved digital artwork. We do not use your private project details for unrelated promotional purposes without an appropriate lawful basis.

If you would like us to stop using information that is no longer needed for an active project, contact us using the details below. We will assess your request alongside any contractual and legal record-keeping requirements.

We do not sell your personal information. We may share the minimum information reasonably necessary with service providers who help us operate our website and deliver our services. These may include:

• Website hosting, maintenance and technical support providers.
• Payment and transaction service providers.
• Email and customer communication providers.
• Design, file delivery or printing partners, where required to fulfil a service you request.
• Professional advisers or public authorities where disclosure is required by law or is otherwise lawful.

Service providers are expected to handle information appropriately and only for authorised purposes. Where personal information is transferred outside the United Kingdom, we will take steps required by applicable law to provide an appropriate level of protection.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business records and meeting applicable legal obligations.

• Enquiries: ordinarily up to 12 months after the last meaningful communication if no order follows.
• Project files: ordinarily up to 12 months after project completion, unless a longer period is agreed or reasonably required.
• Order and accounting records: retained for the period required by applicable legal and tax rules, which may be up to 6 years.
• Website technical records: retained according to the relevant system settings and operational requirements, and reviewed periodically.

These periods are standard retention guidelines rather than guarantees that every record will be deleted on a particular day. Information may be retained longer where necessary to comply with law, resolve an outstanding matter or establish or defend a legal claim. When information is no longer required, we will take reasonable steps to delete it or render it no longer identifiable.

Our website may use cookies or similar technologies to support essential functions, remember preferences, maintain website security and understand website performance.

Where consent is required for non-essential cookies or similar technologies, we will request consent before using them. You can also manage cookies through your browser settings. Blocking certain cookies may affect website features or functionality.

The cookies actually used depend on the website configuration and any services enabled. Please refer to our cookie information, where available, for details about specific technologies and their purposes.

Depending on the circumstances and applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of personal information where the legal conditions are met.
• Request restriction of certain processing activities.
• Object to processing based on legitimate interests in applicable circumstances.
• Request a portable copy of information where the relevant legal requirements apply.
• Withdraw consent where processing relies on your consent.

To exercise a right, contact us by email. We aim to acknowledge requests within 5 working days and respond within one calendar month, subject to identity verification and applicable legal extensions. Where an extension is permitted, we will explain this within the initial response period.

You may also raise a concern with the UK Information Commissioner’s Office (ICO) at ico.org.uk.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, alteration and disclosure. These measures may include access controls, secure service configurations and limiting information access to people who need it for their work.

No method of electronic storage or transmission can be guaranteed to be completely secure. We review our handling practices periodically and take appropriate steps when improvements are identified.

Our website may contain links to third-party websites or services. Those websites operate under their own privacy policies and practices. We encourage you to review their privacy information before providing personal details. We are not responsible for the privacy practices of independent websites.

We may update this Privacy Policy when our services, website features or legal obligations change. The current version will be published on this page and will take effect when published, unless a later effective date is expressly stated.

We encourage you to review this page periodically to understand how your information is handled.

If you have questions about this Privacy Policy, wish to exercise your privacy rights or need clarification about information associated with a design project, please contact us.