Consultation
Booking Terms

Please submit your consultation request at least 24 hours before the requested start time. We cannot accept appointments for the same calendar day, even if a time appears available.

Requests are subject to availability. Sending a request does not reserve a time automatically, and we recommend waiting for our written confirmation before making arrangements around your appointment.

To help us prepare, please provide your name, preferred contact details, requested appointment date and time, and a short description of what you would like to discuss.

You may also share your wedding date, preferred stationery style, colour ideas and any questions about invitations, RSVP cards or thank-you cards. Please avoid sending information that is not relevant to your enquiry.

We aim to respond to booking enquiries within two working days. If your preferred time is unavailable, we may suggest an alternative appointment.

A booking is confirmed only when we have agreed on the appointment details and sent written confirmation by email or another communication channel we have agreed to use.

The confirmation will explain the appointment time, format, consultation scope and any applicable fee or payment arrangements. If you have not received confirmation, please contact us before assuming that your appointment is scheduled.

Please check your confirmation carefully. If any details are incorrect, let us know within 24 hours of receiving it so we can try to resolve the issue before the appointment.

Consultations are intended to discuss your requirements and help establish a clear direction for your wedding stationery. Depending on the service booked, the discussion may cover:

• Invitation styles, themes and overall presentation.
• Typography, colour palettes and layout preferences.
• Wording and event information to include in your designs.
• Matching RSVP cards and thank-you cards.
• Next steps, estimated timelines and the agreed design scope.

A consultation does not automatically include a completed design, unlimited revisions, printing or physical delivery. Any such work must be included in the selected service or agreed separately in writing.

Any consultation fee will be displayed with the relevant service or explained before you confirm your booking. Where the consultation forms part of a design package, the booking confirmation will clarify what is included in the quoted price.

Payment arrangements are confirmed after the service requirements have been reviewed. Once the appointment details and service scope have been agreed, we will provide the applicable payment instructions through our official communication channels.

Available payment methods may vary depending on the service selected and the arrangements agreed with you. Unless expressly stated otherwise in writing, a booking is not treated as paid until the relevant payment has been received and confirmed.

Any additional work outside the agreed scope will be discussed with you, including its price, before we proceed. No additional charge should be assumed to have been accepted without your agreement.

If you need to change your appointment, please contact us at least 24 hours before the scheduled start time. We will do our best to offer an alternative time, subject to availability.

If you need to cancel, please let us know as soon as possible. We will confirm any applicable refund or rescheduling arrangements based on the service agreement and the work already carried out.

If we need to rearrange or cancel an appointment, we will contact you promptly and offer an alternative time or explain the available options for any fee already paid.

If you do not attend a confirmed appointment, please contact us to discuss the next steps. Any fee treatment will follow the terms disclosed before booking and applicable consumer law.

These arrangements do not remove any cancellation or refund rights that apply to you under UK law.

Please arrive on time and provide accurate information about your wedding stationery requirements. If you expect to be late or cannot attend, let us know as early as possible.

You are responsible for checking that names, dates, venue details and wording supplied for your designs are accurate and that you have permission to use any text, images or other materials you provide.

If essential information is missing or arrives late, the agreed project timeline may need to be adjusted. We will explain any material changes before continuing.

Where your consultation leads to a design order, we will follow the deliverables and revision allowance stated in the relevant service description or written agreement.

Please review each proof carefully before approving it. Once approval is given, later changes may require additional work and may affect the delivery schedule or price. We will explain any additional costs and obtain your agreement before proceeding.

Digital artwork is delivered in the file format specified for the selected service. Printing and physical delivery are included only where stated in the relevant service details or separately agreed in writing.

Any estimated completion date depends on receiving the required information, feedback and approvals on time.

Our consultation provides design guidance and discussion about wedding stationery. It does not guarantee a particular creative outcome until the relevant design has been prepared and approved.

Colours may appear differently across screens and may vary between digital previews and printed materials. If printing is part of your order, we recommend checking the final proof and any available production specifications before approval.

Timelines may be affected by late feedback, changes to the brief, unavailable materials or circumstances outside our reasonable control. If a significant delay arises, we will let you know and discuss practical next steps.

We take reasonable care when discussing your requirements, preparing designs and communicating agreed arrangements. However, the final result depends in part on the information, wording, materials and approvals you provide.

To the extent permitted by law, we are not responsible for delays or errors arising directly from inaccurate or incomplete information supplied by you, or for changes made to approved artwork by you or another party after delivery.

We are not responsible for interruptions caused by circumstances beyond our reasonable control, although we will make reasonable efforts to communicate with you and agree on an appropriate way forward.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud, or limits your statutory rights as a consumer. Where a provision cannot lawfully be enforced, the remaining provisions continue to apply to the extent permitted by law.

These terms are governed by the laws applicable in England and Wales, subject to any mandatory consumer protections that apply to your circumstances.

If you have a question about a consultation, need to change an appointment or would like clarification about a service, please get in touch. We will aim to respond within two working days.